Delete your Moyqua account — Moyqua Driver and Moyqua Washer

Last updated: October 16, 2026

This page explains how to ask Moyqua Platform MMC ("Moyqua") to delete your account in the Moyqua Driver and Moyqua Washer apps, and what happens to your information when it is deleted.

Request deletion in the app

1. Open Moyqua Driver or Moyqua Washer and sign in.
2. Tap Settings (the gear icon) at the top of the screen.
3. Choose Request account deletion.
4. Read what is deleted and what is kept, tap Request account deletion, and confirm with Request deletion.

In Moyqua Washer this is available to all car wash staff, including car wash administrators. You can cancel the request in the app until we start processing it: open the same screen and tap Cancel deletion request.

Request deletion without the app

You do not need to install or sign in to the app. Email support@moyqua.com with the subject "Account deletion request", and include the phone number of your account. We may need to confirm your identity first.

Fleet managers, Moyqua personnel and people without an account, such as partnership applicants, or car wash owners and former staff whose details we hold, can ask for deletion by emailing support@moyqua.com. If your account uses an email address, send it from the email address of your account.

How long it takes

Moyqua staff review and process each request by hand. We aim to complete it within 7 calendar days, and it should not take longer than 30 calendar days. You will be notified when it is done.

A request may be delayed by justified exceptions, such as a wash that is still in progress or an open dispute.

What we delete or anonymise

When a driver or staff account is deleted, we delete or anonymise:

• your name, phone number and email address;
• your QR code and your saved car washes;
• the notification registrations for your devices;
• your sign-in account;
• the comments on your reviews (the star ratings remain, without your name);
• your name, phone number and email address in notes on your wash and booking records;
• for car wash staff, your link to the car wash.

Vehicles belong to your fleet, so they stay with the fleet and are no longer assigned to you.

What we keep

Records of washes, bookings and payments, financial and contractual records, and a record of your deletion request, without your name or contact details, for the periods in section 6 of our Privacy Policy, "How long we keep information", or as the law requires. If you own or are the business contact of a car wash, its business records may keep your contact details while the business relationship requires it.

Backups and crash reports: backups made before your deletion are not changed, and they are deleted when they expire. If we ever restore a backup, we re-apply completed deletions before the service is used again. Crash reports are not linked to your account and expire on their own schedule.

We are introducing automatic deletion for the periods in section 6 of our Privacy Policy. Until it is in place, some records, including backups, may be kept longer than shown there; they will be deleted once it is.

More information

Account deletion is described in section 9 of our Privacy Policy. For questions, email support@moyqua.com.