Terms of Service

Last updated: October 16, 2026

These Terms govern your use of the Moyqua Driver, Moyqua Washer and Moyqua Admin apps, the Moyqua web platform at app.moyqua.com, and this website (together, "Moyqua"). Moyqua is provided by Moyqua Platform MMC, registered in the Republic of Azerbaijan (registration number 3-21-2-2-1/2-60818/2026, VÖEN 1407740731, registered address AZ1022, Bakı şəhəri, Nəsimi rayonu, Hənifə Ələsgərov, ev 10, 10A, 10B, mənzil 74) ("Moyqua", "we", "us"). By using Moyqua you agree to these Terms and to our Privacy Policy. If you do not agree, do not use Moyqua.

1. What Moyqua is, and what it is not

Moyqua is a technology platform. Through it, companies with vehicle fleets ("fleets") book washes for their vehicles at independent partner car washes, and record those washes. Each fleet and each partner car wash has a separate agreement with Moyqua, which governs prices, commission, invoicing and payment.

Moyqua does not wash vehicles and is not a party to the car wash service. The partner car wash provides each wash and is responsible for it, including its quality and any damage. Moyqua's responsibility is limited to providing the platform as described in these Terms and in the agreements.

2. Roles

• Fleets register their drivers and vehicles, set which washes their vehicles may have and any vehicle balances, and pay for washes under their agreement with Moyqua. Fleets are responsible for informing their drivers that their wash activity is visible to the fleet, as far as the law allows this responsibility to be placed on the fleet.
• Drivers use Moyqua Driver on behalf of their fleet to find car washes, book washes for the fleet's vehicles, start a wash with their QR code, and confirm or dispute completed washes.
• Partner car washes and their staff use Moyqua Washer to accept or decline bookings, record washes, and keep their listing accurate (services, prices, working hours, photo). Partners must give us accurate payment details.
• Moyqua runs the platform, supports users, reviews disputes about wash records, and settles payments under the agreements.

3. Who can use Moyqua

• You must be at least 18 years old.
• Driver accounts are created by your fleet. Car wash staff accounts are created by your car wash's administrator or by Moyqua. Fleet manager accounts are created by Moyqua.
• Car washes need a partnership agreement with Moyqua, and fleets need an agreement with Moyqua.

4. Your account

Keep your phone, sign-in codes and password secure. You are responsible for what happens under your account. Do not share your account or your driver QR code. If you think someone else is using your account, tell us at support@moyqua.com.

5. Bookings and washes

• Booking. A driver books a service at a car wash for a date and a time preference. Whether a vehicle can be booked depends on the fleet's rules and, where the fleet uses balances, on the vehicle's balance. A booking may reserve part of that balance until the booking ends.
• Acceptance. The car wash accepts or declines a booking. If it declines, it gives a reason. A booking the car wash has not answered by its date lapses.
• Cancellation. A driver can cancel a booking that has not yet been answered, or that has been accepted, until the wash starts. When a booking is cancelled, declined or lapses, any reserved balance is released.
• Starting a wash. Car wash staff start a wash by scanning the driver's QR code, or by entering the driver's code or the vehicle's plate. Staff may also record a wash for a fleet vehicle that arrives without a booking.
• Completion and confirmation. Staff record when a wash is complete. The driver can then confirm the wash, or dispute it and give a reason. Moyqua reviews disputes and decides how the wash record is settled.
• Cancelled washes. A wash that has started may be cancelled if it cannot be completed. The driver is notified, and any related booking and reserved balance are released.

6. Payments

There are no payments in the apps. Prices, commission, invoicing and payment between Moyqua, fleets and car washes are governed by their agreements with Moyqua. The prices shown in the apps are the car wash's prices as recorded in Moyqua.

7. Acceptable use

You must not:

• use Moyqua unlawfully;
• try to access accounts or systems you are not allowed to access;
• interfere with Moyqua's operation;
• record false or fraudulent bookings or washes;
• access Moyqua with bots or scrapers;
• copy or reverse engineer the apps, except where the law allows it.

8. Ratings and reviews

After a wash, drivers can rate the car wash from 1 to 5 stars and add a comment. The star rating and its date are public; the reviewer's name is not shown. Comments are not published: they are sent only to Moyqua, as private feedback about the wash.

Ratings and comments must be honest and about your own wash. Comments must not contain:

• abuse, threats, hate or harassment;
• sexual or violent content;
• other people's personal information, such as names, phone numbers, plate numbers or addresses;
• links or advertising;
• anything unlawful.

We check comments when they are submitted and refuse those in which we detect links, contact details or offensive words. We may remove any rating that breaks these rules, and we may suspend or close an account that submits one. To report a rating, email support@moyqua.com. We review reports and act on those that break these rules.

Ratings are also used to monitor service quality. If the average of the last 20 ratings for washes a staff member recorded falls below 3 out of 5, that staff member's access to Moyqua Washer is suspended automatically. To appeal, email support@moyqua.com.

9. Content you provide

When you add content to Moyqua, such as a car wash photo or description, service names, a decline reason or a review, you allow Moyqua to store, process and display it as needed to run the service. Car wash photos and descriptions are shown publicly to drivers. Before storing a photo, we remove its location and camera information. You must have the right to share what you upload, and it must not infringe anyone else's rights. Moyqua may edit or remove a car wash listing that is inaccurate or breaks these Terms.

10. Suspension, termination and deletion

• We may suspend or close an account that breaks these Terms or is used fraudulently, or, on reasonable notice, for other reasons. Your fleet or car wash can also deactivate the accounts it manages.
• Open bookings and washes may then be resolved as we decide, in line with the agreements.
• You can ask for your account to be deleted in the app (Settings, then Request account deletion) or by emailing support@moyqua.com. Our Privacy Policy explains what is deleted, what is kept and how long it takes.

11. Availability and warranties

Moyqua is provided "as is" and "as available". As far as the law allows, we give no warranties beyond those set out in these Terms and in the agreements. We do not guarantee that Moyqua will be uninterrupted or error-free. We are not responsible for washes carried out by partner car washes, or for the accuracy of maps or locations.

12. Limitation of liability

As far as the law allows:

• Moyqua is not liable for indirect or consequential loss, or for loss of profit, revenue, business or data, arising from the use of Moyqua.
• Moyqua's total liability to a fleet or partner car wash, and to its drivers or staff, arising from Moyqua in any 12-month period is limited to the platform fees that business paid Moyqua in the 12 months before the event giving rise to the claim.
• Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for intentional wrongdoing or gross negligence, or for death or personal injury caused by negligence.

13. Intellectual property

Moyqua's apps, website, design and brand belong to Moyqua Platform MMC. Map data is provided by Mapbox and © OpenStreetMap contributors.

14. Apps downloaded from the App Store

If you downloaded a Moyqua app from Apple's App Store, Apple's standard Licensed Application End User License Agreement applies to your use of that app, alongside these Terms. Where the two conflict about the app itself, Apple's agreement prevails. Apple is not responsible for Moyqua or for its support.

15. Changes to these Terms

We may change these Terms. We give at least 14 days' notice of material changes, in the apps or on this page. We may make a change with shorter or no notice where it is needed for security, to prevent abuse, or to comply with the law. Continuing to use Moyqua after a change takes effect means you accept it.

16. Governing law and disputes

These Terms are governed by the laws of the Republic of Azerbaijan. Disputes are resolved by the courts of Baku, Azerbaijan, unless mandatory law gives you the right to bring proceedings elsewhere.

17. Language

These Terms are currently published in English.

18. Contact

Moyqua Platform MMC
AZ1022, Bakı şəhəri, Nəsimi rayonu, Hənifə Ələsgərov, ev 10, 10A, 10B, mənzil 74
Support, complaints and review reports: support@moyqua.com
Business and partnership enquiries: sales@moyqua.com