Privacy Policy

Last updated: October 16, 2026

This Privacy Policy explains how Moyqua Platform MMC ("Moyqua", "we", "us") handles personal information when you use the Moyqua Driver and Moyqua Washer apps, the Moyqua Admin app, the Moyqua web platform at app.moyqua.com, and this website.

Moyqua Platform MMC is registered in the Republic of Azerbaijan, registration number 3-21-2-2-1/2-60818/2026, VÖEN 1407740731, registered address AZ1022, Bakı şəhəri, Nəsimi rayonu, Hənifə Ələsgərov, ev 10, 10A, 10B, mənzil 74.

For questions or requests about your personal information, email support@moyqua.com.

1. How Moyqua works

Moyqua is a platform for businesses. Companies with vehicle fleets ("fleets") use it to have their vehicles washed at independent partner car washes. Moyqua provides the platform; the partner car washes provide the washes. Drivers use Moyqua through the fleet they drive for, and car wash staff through the car wash they work for. Your fleet, your car wash or Moyqua creates your account, so some information about you comes from them rather than from you.

2. Information we collect

Drivers (Moyqua Driver)

• Account details your fleet provides: your name, phone number, email address (if provided) and the fleet you belong to.
• Sign-in: your phone number. We check it against your fleet's records before a one-time code is sent to you by SMS.
• Vehicles your fleet provides: plate number, make, model and body type, and any balance your fleet assigns to a vehicle.
• Bookings and washes: the car wash, service, date and time preference, status and times, your confirmation of a wash, and any reason you give when you dispute one.
• Ratings and reviews: the star rating and optional comment you give a car wash after a wash.
• Favourite car washes you save.
• Your QR code: a code linked to your account, which car wash staff scan to start a wash.
• Location, only if you allow it (section 7).

You can browse car washes in Moyqua Driver without signing in. Nothing you do as a guest is linked to an account.

Car wash staff (Moyqua Washer)

• Account details your car wash or Moyqua provides: your name, phone number, role and workplace.
• Sign-in: your phone number, checked against your car wash's staff records before a one-time code is sent.
• Car wash details you enter: description, address, services and their names, prices, working hours, availability and a photo of the car wash.
• Bookings and washes you record: vehicle plates you enter or scan, the service, start and finish times, and the reasons you give for declining a booking.
• Staff you add (car wash administrators): their name, phone number, role and status.

Moyqua Washer does not use your location.

Partnership applicants

Anyone can apply to become a partner car wash from the sign-in screen of Moyqua Washer. We collect the business name and address, the owner's name and phone number, an optional email address and any notes you add.

Car wash owners and business contacts

For each partner car wash we keep business records, which may include the owner's or contact person's name, phone number and email address, the agreement, and the bank details the partner provides for payments. Partners are responsible for giving us accurate payment details. Only authorised Moyqua personnel can see bank details. Moyqua's field staff may also record a car wash's name, address, location, photos of the premises, and the owner's name and phone number when surveying car washes.

Fleet managers and Moyqua staff (web platform and Moyqua Admin)

• Your account: your email address and role or, for Moyqua's field staff, your phone number and name.
• Business information you enter: your company's contact details, legal name, tax identification number and billing address, and the drivers and vehicles of your fleet.

Information collected automatically

• Notifications: a push notification token for your device, your device platform and your app language (Driver and Washer).
• Crash and error reports, from release versions of our apps, collected through Firebase Crashlytics: device model, operating system, app version, crash details, error logs and an identifier for the app installation. We remove phone numbers from error logs before they are sent, and we do not attach your account to crash reports. An error log may, however, contain the identifier of a booking or wash.
• App performance: Firebase records basic information about app sessions and performance, such as when the app moves to the background.
• Server records: for each request, our servers record its type, the result and how long it took, but not its content. Our hosting provider may record connection details such as IP addresses. We also use IP addresses briefly to limit excessive requests.
• Web platform: your sign-in session is kept in your browser's storage. We do not use advertising or analytics cookies.

We do not collect your contacts, health information or payment card details. We do not use advertising tools, and we do not track you across other companies' apps or websites. Moyqua does not run analytics of its own. Some Google components in our apps (Firebase and, in Moyqua Washer, ML Kit) use technical and usage information to measure and improve how those components work.

3. How we use information, and why we may

• To provide the service: accounts and sign-in, bookings, recording washes, confirmations and disputes, vehicle balances, and service notifications such as booking updates, a wash started or completed, a low balance, and account deletion updates. We do this to perform our agreements with fleets and car washes, and to provide the service you use.
• To show car washes, their photos and ratings, and nearby car washes in Moyqua Driver. We do this to provide the service. Location is used only with your permission.
• To produce reports, invoices and earnings, and to settle payments between Moyqua, fleets and car washes. We do this to perform those agreements and to meet accounting and tax obligations.
• To review partnership applications and sign up new partner car washes, at the applicant's request.
• To monitor service quality. If the average of the last 20 ratings for washes a staff member recorded falls below 3 out of 5, that staff member's access to Moyqua Washer is suspended automatically. You can ask for a suspension to be reviewed by emailing support@moyqua.com. We do this in our legitimate interest in maintaining service quality for fleets.
• To keep the service secure and working, fix errors, prevent abuse and enforce our Terms of Service. We do this in our legitimate interest in running a secure, reliable service.
• To meet our legal obligations, and to establish, exercise or defend legal claims.

4. Who can see your information

Within Moyqua

• Car wash staff who scan your QR code see your name, your fleet's name, your fleet's vehicles (plate, make, model, body type), whether a vehicle can be washed and its balance, and any booking. They do not see your phone number.
• Your fleet's managers see your name, phone number and email address, your vehicles, your bookings and washes (including the name of the staff member who recorded each wash), balances, and reports they can download. Fleets are responsible for telling their drivers that their wash activity is visible to them.
• Drivers see car wash details and photos, and the name of the staff member who recorded each of their washes.
• Car wash administrators see their staff and their car wash's washes and earnings.
• Moyqua personnel can see the information their role requires to run and support the service.

Public information

• Car wash photos and descriptions are public. Drivers see them in the app.
• Star ratings are public. Anyone viewing a car wash, including people without a Moyqua account, can see each star rating and its date, without the reviewer's name. Comments are not shown to other users; Moyqua keeps them as private feedback.
• Ratings and comments must follow our Terms of Service. We check comments when they are submitted and refuse those in which we detect links or contact details. We may remove a rating that breaks the Terms, and we may suspend the account that submitted it. To report a rating, email support@moyqua.com. Reporting by email sends us your email address and anything you write.

Service providers

We use the following providers to run the service. They process information on our behalf under their standard terms for business customers.

• Google (Firebase Authentication): sign-in by SMS code or by email and password. It receives your phone number or email address and sign-in identifiers.
• Google (Firebase Cloud Messaging) and Apple (Apple Push Notification service): delivering notifications. They receive your device's notification token and the message, which may include a vehicle plate.
• Google (Firebase Crashlytics): crash and error reports, as described in section 2.
• Google (ML Kit), in Moyqua Washer only: reading QR codes. Scanning happens on your device, and camera images are not sent to us or to Google. Google receives technical information about the device, the app and how the scanning feature performs.
• Mapbox: map images in the Driver, Washer and Admin apps. Your device requests them directly from Mapbox, which receives your IP address and the area of the map being shown.
• OpenFreeMap: map images on the web platform. It receives your IP address and the area of the map being shown.
• Your device's location service (Apple on iPhone, Google on Android): turning your location into a city name in Moyqua Driver.
• Render: our servers and database, which store all the information we hold.
• Cloudflare: file storage (car wash and survey photos, invoices, database backups) and hosting for this website and the web platform.
• GitHub: running our automated database backups. The database contents pass through it while a backup is made.

Other disclosures

We do not sell personal information, and we do not share it for advertising. We may disclose information where the law requires it, or to protect the rights, safety and property of Moyqua, our users or others.

5. International processing

The providers listed in section 4 are based outside the Republic of Azerbaijan, and they process information outside Azerbaijan, including in the United States and in other countries where they operate. We rely on their standard contractual and security commitments. We do not promise that information is stored in any particular country.

6. How long we keep information

• Account information: while the account is active.
• Booking and wash records: 3 years.
• Financial, invoice and contractual records: 5 years, or longer where the law requires.
• Partnership applications that do not lead to an agreement: 12 months.
• Information about former staff: 30 days after they leave, except records we are required to keep.
• Records of account deletion requests: 3 years, with as few identifiers as possible.
• Diagnostic logs and crash reports: 90 days.
• Routine database backups: 30 days. We keep a backup longer only where there is a documented legal reason.

We may keep information longer where the law requires it, or to establish, exercise or defend legal claims. We are introducing automatic deletion for these periods. Until it is in place, some records, including backups, may be kept longer than shown here; they will be deleted once it is.

7. Location

Moyqua Driver uses your location only if you allow it, and only while you use the app:

• Distances to car washes are worked out on your device. Your location is not sent to us for this.
• To show the map around you, your device downloads map images from Mapbox.
• Local weather is not currently available in Moyqua Driver. When the app checks for weather, it sends your location to our servers, but only when you are in Azerbaijan; elsewhere it uses Baku instead. Our servers do not use or store that location while weather is unavailable, and they do not record it in our application logs. Your device's location service may still turn your location into a city name.

You can turn location access off at any time in your device settings. The app keeps working without distances.

Moyqua Admin uses the device's location only while a car wash survey is open, to place the car wash on the map. Moyqua Washer does not use location.

8. Camera and photos

• Moyqua Washer uses the camera to scan drivers' QR codes. Scanning happens on your device, and the images are not saved or sent.
• You can take or choose a photo of your car wash in Moyqua Washer. That photo is public in Moyqua Driver.
• Moyqua Admin uses the camera or photo library for photos of car wash premises. These photos are private: only authorised Moyqua personnel can see them, through links that expire after 15 minutes.
• Before we store any photo, we remove its location and camera information.

9. Deleting your account

Drivers and car wash staff can ask for their account to be deleted in the app: open Settings and choose Request account deletion. You can also email support@moyqua.com. You can cancel the request in the app until we start processing it.

Fleet managers, Moyqua personnel and people without an account, such as partnership applicants, or car wash owners and former staff whose details we hold, can email support@moyqua.com. We may need to confirm your identity first.

Step-by-step instructions are on our account deletion page.

How it is handled: Moyqua staff review and process each request by hand, as required by applicable law. A request may be delayed by justified exceptions, such as a wash that is still in progress or an open dispute. We tell you when your request has been completed.

What we delete or anonymise when a driver or staff account is deleted:

• your name, phone number and email address;
• your QR code and your saved car washes;
• the notification registrations for your devices;
• your sign-in account;
• the comments on your reviews (the star ratings remain, without your name);
• your name, phone number and email address in notes on your wash and booking records;
• for car wash staff, your link to the car wash.

Vehicles belong to your fleet, so they stay with the fleet and are no longer assigned to you.

What we keep: records of washes, bookings and payments, financial and contractual records, and a record of your deletion request, without your name or contact details, for the periods in section 6 or as the law requires. If you own or are the business contact of a car wash, its business records may keep your contact details while the business relationship requires it.

Backups and crash reports: backups made before your deletion are not changed, and they are deleted when they expire. If we ever restore a backup, we re-apply completed deletions before the service is used again. Crash reports are not linked to your account and expire on their own schedule.

10. Security and incidents

Information is encrypted while it travels between your device and our servers. Our hosting and storage providers state that they encrypt stored information. Access within Moyqua depends on role. Private photos and invoices are available only through links that expire quickly. We back up our database daily. No system is completely secure. If a personal data breach occurs, we investigate it and make any notifications the law requires.

11. Your rights

Subject to the law that applies to you, you can ask us to give you access to your information, correct it, delete it, or object to or restrict how we use it. Email support@moyqua.com. We may need to confirm your identity first, and we respond within the time the law requires. Your fleet or car wash can also correct account information it manages. If you are not satisfied with our response, you may complain to the competent authority in the Republic of Azerbaijan.

12. Age

Moyqua Driver and Moyqua Washer accounts are for people aged 18 or over. Moyqua is a business service and is not intended for children. We do not knowingly collect information from children.

13. Changes to this policy

When we change this policy, we update this page and its date. We tell users of our apps about important changes in the app.

14. Language

This policy is currently published in English.

15. Contact

Moyqua Platform MMC
AZ1022, Bakı şəhəri, Nəsimi rayonu, Hənifə Ələsgərov, ev 10, 10A, 10B, mənzil 74
Privacy and support: support@moyqua.com
Business and partnership enquiries: sales@moyqua.com